Refund policy

Refund Policy

30-Day Arrives-Working Promise. If your Unwind Nook massager arrives damaged or stops working within 30 days of delivery, we'll replace it or refund you. Just email us at stevendavila18@gmail.com with your order number and a photo or short video of the issue.

Returns

You may also request a return within 30 days of receiving your item. To be eligible, the item must be in the same condition you received it, unused, with tags and in its original packaging, along with your receipt or proof of purchase. To start a return, contact us at stevendavila18@gmail.com. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order on arrival and contact us right away if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Your bank or card issuer may take additional time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at stevendavila18@gmail.com.